You must be at least 18 years old to buy or smoke a hookah. 

Firstly, you will receive a confirmation email of your order. Once our team has dispatched your order, you will be notified on your email with a tracking number (you will be able to track your order the entire time). In the case where you do not receive any of these two emails, please contact us so we can look into the matter as soon as possible and resolve the issue. 

Once your order has been placed in our system, it will be shipped out within 1-2 working days. It should take approximately 1-7 working days for domestic shipments to be completed and 1-2 weeks for international orders. Please note that express international shipping does NOT bypass the customs screening process, but it will expedite the amount of time it takes to reach your country. You can also track your shipment with your tracking code received upon your purchase.

Yes, we do. 

1. Disassemble your hookah

2. Place all the components that need cleaning into a bucket with rubbing alcohol, salt, and enough water to submerge each piece  

3. Let all the components sit in the bucket for around 30 minutes. Afterwards, pull each piece out individually and run it down hot water. 

4. You can also use our nilitex gel for a better clean. The following link will give you a good idea of how to use it and where you can purchase it.

All pre-orders need to be fully paid for and you will receive an electronic receipt as your verification. Once your order has arrived back in our stock, we will notify you and dispatch it to you immediately. If your pre-order has been approved and we have already ordered it from our suppliers, unfortunately you will not be able to cancel the order. However, in the case that we are unable to get the product to you, we will refund your money. 

If your order has not already been delivered, or it is not on its way to being delivered, we can easily cancel it. To do so, please contact us as soon as possible. If your order has already been sent out for delivery, unfortunately we will not be able to cancel it for you. 

The main difference is that herbal tea shisha flavours are made from tea leaves and are tobacco and nicotine free.

All orders are shipped from our warehouse in Hong Kong SAR. Unfortunately, we do not have a customer reception area in our warehouse, BUT, you can contact us and we can try arranging your order to be picked up from our main office upon availability. Furthermore, you can always visit our partnered bars where we use the majority of the products sold on our website.

Please use the contact form on this website or email us at sales@theaceshk.com. You can also email us for any queries. 

We don't sell any tobacco goods. However, we do offer a range of Herbal Tea hookah flavours which are tobacco-free. You can also visit our partnered bars to try them out.

Yes, we do. Please contact us for more details.