Shipping and Returns

We deliver to all of Hong Kong. Delivery is free for Orders above HKD 900. For orders below the free delivery threshold, we charge a nominal delivery fee of HKD 50. Order is dispatched the next working day for orders placed before 6pm.

We will arrange for the return shipping costs to be paid for by ACES if we need you to return products to ACES. We will arrange for a complete refund of the purchase price, including the shipping costs incurred, if we do not supply a product for any reason.

ACES is dedicated to providing you with highest quality range of Shisha Products. However, there may be occasions where you have concerns regarding your order.

We accept returns in sellable condition in all original packaging within 30 days of purchase for a full refund minus all shipping costs.  All returns must be authorized first by contacting us on

Any refunds for purchases are automatically processed and credited back to the original credit card on which the order was paid. Refunds are at the discretion of ACES, and a refund to appear on your statement can take approximately 5-7 business days.